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student health staff filling vials at covid-19 vaccine clinic

Medical Care

Thank you for allowing us to participate in your care! Whether you have a rash, a cough or just a question about your physical health, we are here to help and appreciate you for choosing us for your wellness needs.

Hours, Contact, and Location

Medical Care Hours

  • Monday: 8 am – 8 pm (last appointment at 7:30)
  • Tuesday: 8 am – 8 pm (last appointment at 7:30)
  • Wednesday: 8 am – 8 pm (last appointment at 7:30)
  • Thursday: 9 am – 6 pm (last appointment at 5:30)
  • Friday: 8 am – 5 pm (last appointment at 4:30)
  • Saturday: 10 am – 3 pm (last appointment at 2:30)
  • Sunday: Closed 

24/7 Support
Call 215-746-WELL (9355) for information, support, to schedule an appointment, and to speak with an on-call provider. 

3535 Market Street, Suite 100, Philadelphia, PA 19104

After Hours Care

If you need medical care when our office is closed:

Schedule an online appointment for the next business day.

If your problem is not severe and you just want to make sure you are evaluated soon, you can request a sick visit with a Student Health and Counseling primary care provider. If you check online and cannot find an appointment that suits your needs, please call when the office is open (on-call providers do not set appointments for callers).

Call with urgent questions that cannot wait.

We always have a person on call to address urgent medical questions. For example, if you are not sure whether your symptoms should warrant an immediate visit to a hospital Emergency Room, the on-call provider can help you figure out what to do. Simply call our main phone number 215-746-WELL (9355) to be connected to our provider on call. 

Visit a local Urgent Care.

There are several options in Philadelphia (you can search online for them), and their hours vary. Remember that you and your health insurance plan are responsible for any costs related to this care. Following are some examples, but listing them here does not imply endorsement of the services provided there:

Go to the nearest Emergency Room or call 9-1-1 if it's a true medical emergency.

Patients can be evaluated and possibly admitted into the hospital for more intensive treatment. Remember that you and your health insurance plan are responsible for any costs related to this care. Emergency Rooms should not be used for mild conditions that can wait until our office re-opens for business. We recommend one of the following Emergency Departments:

Clinical Fee Information

Wellness' Student Health and Counseling division is located on campus and committed to partnering with you to treat illnesses and injuries, promote wellness, and provide you with health education and information. Access is provided through Penn's Clinical Fee. The clinical fee for academic year 2023-2024 is $344 per semester. All full-time students, including those who are enrolled in the Penn Student Insurance Plan (PSIP), will be charged the Clinical Fee. 

Get Help Now

If you are experiencing an emergency, you should refer to the following resources for assistance:

(Urgent medical or mental health needs)
215-746-WELL (9355)

(Police, fire, or medical emergencies)

215-898-WALK (9255)

(Help navigating Penn’s health and wellness resources)
215-898-HELP (4357)

If you are experiencing a medical emergency, call PennComm (24/7) at 215-573-3333. Dial 911 if outside of the Penn patrol zone. 

If you are experiencing a suicidal crisis or are in emotional distress, contact the national Suicide and Crisis Lifeline (24/7) dial 988 or chat with a national Suicide and Crisis Lifeline support person(link is external). You can also text HOME to 741741 to connect with a crisis counselor (24/7).